Ben Ward Ben Ward's Profile Page

Ben Ward Ben Ward

0 Course Enrolled • 0 Course Completed

Biography

Latest Service-Cloud-Consultant Quiz Dumps Test Prep and Service-Cloud-Consultant Exam Braindumps - Pass4SureQuiz

What's more, part of that Pass4SureQuiz Service-Cloud-Consultant dumps now are free: https://drive.google.com/open?id=1J8imqIVetQuiARRUAQgDf81tygYDHhcp

Regular practice can give you the skills and confidence needed to perform well on your Service-Cloud-Consultant exam. By practicing your Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam regularly, you can increase your chances of success and make sure that all of your hard work pays off when it comes time to take the test. We understand that every Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam taker has different preferences. To make sure that our Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) preparation material is accessible to everyone, we made it available in three different formats. You can choose the most suitable and convenient one for you.

Salesforce Certified Service cloud consultant exam is intended for experienced Salesforce professionals who have a strong understanding of Salesforce products and services. Candidates should have experience with Service Cloud implementation and should have a good understanding of customer service best practices. Service-Cloud-Consultant exam is designed to validate the candidate’s knowledge of Service Cloud functionality and their ability to design and implement Service Cloud solutions.

Salesforce Service-Cloud-Consultant Exam is a challenging test that requires a deep understanding of the Service Cloud platform. It covers topics such as case management, automation, channel management, and service cloud analytics. Service-Cloud-Consultant exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. To pass the exam, candidates must score at least 68%.

>> New Service-Cloud-Consultant Mock Test <<

Relevant Service-Cloud-Consultant Questions - Well Service-Cloud-Consultant Prep

Our Service-Cloud-Consultant study materials’ developers to stand in the perspective of candidate, fully consider their material basis and actual levels of knowledge, formulated a series of scientific and reasonable learning mode, meet the conditions for each user to tailor their learning materials. What's more, our Service-Cloud-Consultant Study Materials are cheap and cheap, and we buy more and deliver more. The more customers we buy, the bigger the discount will be. In order to make the user a better experience to the superiority of our Service-Cloud-Consultant study materials.

The benefits of obtaining a Salesforce Service Cloud Consultant certification are numerous. Certified professionals stand out in the job market and are highly sought after by organizations looking for experts in the Salesforce Service Cloud. Certified professionals also gain access to a community of other certified professionals, which can provide valuable networking opportunities and access to exclusive resources.

Salesforce Certified Service cloud consultant Sample Questions (Q190-Q195):

NEW QUESTION # 190
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?

A. Change the HTML format first to support subfields.
B. Create an HTML file for each rich text area field.
C. Modify the import parameters to specify HTML encoding.

Answer: B

Explanation:
For importing how-to guides written in HTML into Salesforce Knowledge, creating an HTML file for each rich text area field in the Knowledge article format is recommended. This method ensures that the HTML content is properly mapped and displayed within Salesforce Knowledge articles, preserving the formatting and structure of the original guides.

NEW QUESTION # 191
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

A. Set the final approval action to "Lock the record for editing".
B. Agents must click Publish after the Approval Process.
C. Approve articles from the Knowledge approval page to Publish.
D. The Approval Process will automatically Publish.

Answer: C

Explanation:
Explanation
Approving articles from the Knowledge approval page to Publish is a necessary step to make articles visible in all the selected channels after implementing a review process for all new knowledge articles. The Knowledge approval page is a page that shows all the articles that are pending approval or have been approved or rejected.
Approving articles from this page will change their status to Published, which means they are visible in all the selected channels, such as internal app, customer community, or public knowledge base. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_approval_page.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_visibility.htm&type=5

NEW QUESTION # 192
Which of the following utilize the "Automated Case User" (Choose 3 answers):

A. When a case is escalated this user is listed in the case history
B. When a case is created via Web-To-Case this user is listed in the case history
C. When an email notification is triggered via workflow this user is listed in the case history
D. When a case is automatically assigned using assignment rules this user is listed in the case history
E. When a case is created via Email-To-Case this user is assigned as the case owner

Answer: A,B,D

NEW QUESTION # 193
Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

A. Web-to-CaM
B. Case Assignment Rules
C. Embedded Chat Service
D. Experience Cloud site

Answer: C

Explanation:
Explanation
Embedded Chat Service is the feature that a consultant should recommend to meet the requirement of letting customers interact real-time with support agents from their computers and mobile devices. Embedded Chat Service is a feature that allows you to add a chat widget to any website or mobile app with a few lines of code.
Customers can initiate a chat session by clicking on the chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: [Service Cloud Consultant Certification Guide & Tips], Embedded Chat Service Overview

NEW QUESTION # 194
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

A. Publish Articles to external channels
B. Configure Content Library permission
C. Enable Article deliveries
D. Assign Article types to the Community
E. Enable Public Solutions

Answer: A,D,E

NEW QUESTION # 195
......

Relevant Service-Cloud-Consultant Questions: https://www.pass4surequiz.com/Service-Cloud-Consultant-exam-quiz.html

What's more, part of that Pass4SureQuiz Service-Cloud-Consultant dumps now are free: https://drive.google.com/open?id=1J8imqIVetQuiARRUAQgDf81tygYDHhcp